Return & Refund Policy
Return & Refund Policy
If you are not happy with your order, you may return most items within 30 days of delivery for a refund.
Return window
Requests must be submitted within 30 days of the delivery date. After 30 days we are unable to accept a return.
Condition
Items must be unused, in original condition, and in the original packaging with all included parts and hardware.
How to start a return
- Email us at support@wickfieldhome.com with your order number and the reason for the return.
- We reply within 1 business day with a return authorization and the return address.
- Ship the item back using a tracked service.
Please do not send an item back before you have received a return authorization. Returns sent without one cannot be processed.
Who pays return shipping
If the item arrived damaged, defective, or is not what you ordered, we pay the return shipping and send you a prepaid label.
If you changed your mind, you pay the return shipping.
Refunds
Once we receive and inspect your return, we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a further 3–10 business days to post it to your statement.
Damaged or incorrect items
Inspect your order on arrival. If anything is damaged, defective, or incorrect, email support@wickfieldhome.com within 7 days of delivery with photos of the item and the packaging. We will send a replacement or issue a full refund, including shipping.
Cancellations
You can cancel an order free of charge any time before it ships. Email us with your order number. Once an order has shipped, the return process above applies.
Non-returnable items
Gift cards and items marked as final sale cannot be returned.
Contact
Wattvej 6, 2605 Brøndby, Denmark
Email: support@wickfieldhome.com